Placing an order
You do not need to login to place an order on our website. We give you the option to create a customer account with your e-mail address and password. With a customer account, you can access your order history, create and share a wish list, and store billing and shipping addresses from prior orders to avoid having to enter such details again. For assistance, please Contact Us. Login to your Account Register for an Account.
Occasionally, an item you ordered on this website might be out of stock. If an item is out of stock, you will receive an email from Customer Service soon after your order is placed. We are happy to ship what's in stock and hold backorders until available, or refund the overpayment. View / Track My Orders.
Periodically we offer exclusive access to purchase new products in advance of their availability. Estimate shipping dates may be provided. If you have a question about your pre-order, please contact Customer Service and we will be happy to assist you.
If at any point you need to cancel or change your order, please contact Customer Service. View our Returns and Exchanges Policies
Upon submitting your order online, you should receive a confirmation email soon after placing your order. If you do not receive this email within 48 hours, please contact our Customer Service.
If you are a retailer interested in placing a wholesale order, please Contact Us
If you are having issues placing an order on our website, please contact Customer Service. e-mail us: hello@cocogin.com